ACE HÔTEL Health Charter

Covid-19 Health Charter

ACE Hotel

Dear customer,

We are committed to comply with existing government directives and recommendations on the control of CODIV-19.
Our objective is to make your stay pleasant by respecting the new sanitary measures.

The ACE HOTEL teams are committed to:

  • Respect the directives and recommendations of the public authorities in force in the fight against COVID-19.

  • Respect the ACE HOTEL health protocol.

  • Use virucidal products.

  • Respect the barrier gestures.

  • Respect the physical distance.

  • Wear masks, disposable or washable gloves.

  • Wash hands with soap regularly.

  • Use hydro-alcoholic gel before each contact with objects intended for you.

  • Stand back in case of symptoms of COVID-19.

The client agrees to :

  • Respect all the instructions set up in the hotel.

  • Respect the physical distance in force.

  • To open the window when leaving the room.

  • Put the used linen in the bag provided for this purpose.

  • To leave your room card in the box provided for this purpose.

  • Prefer payment by credit card with the invoice sent by e-mail.

  • Only one person in the lift.

Our services in reception and common areas:

  • Hydroalcoholic gels are available to customers in the common areas.

  • Installation of Plexiglas at reception to ensure an effective barrier.

  • Reinforcement of cleaning and disinfection procedures at points of contact:
    door handles, switches, elevator buttons, door pushers, stair railings,
    receiving bank, etc. 5 times a day.

  • Systematic disinfection of room access cards.

  • Installation of distance signs and COVID 19 informations.


  • Complete cleaning/disinfection of the entire bedroom, bathroom and toilet with products virucides.

  • A welcome kit will be given upon arrival.

  • During a stay of more than one night, the room will only be cleaned at the request of the client.

  • A set of clean linen is available every day on request.

  • Between each client, systematic change of all linen and welcome products put at your disposal. disposition, including unused items.

  • Each cleaned room will be checked by a member of our team. A certificate of
    name check will be placed on the room desk.

A reorganized breakfast and catering offer
Thank you for placing your order upon receipt upon arrival.

  • Breakfast is offered in the form of a box to take away in your room or outside.

  • Breakfast is served in the dining room with a distance of one metre between each table. A clearly identified path is indicated as soon as you enter the room. In this area, it is compulsory to wear a mask whenever you move around and to use hydroalcoholic gel.

Catering offer

  • Offered in the form of jars of the French brand "Vrai & Bon" to take away in your

  • If it is a hot preparation, it will be reheated by a member of the team, with mask and disposable or washable gloves to be removed in the breakfast room.

    Our ACE HOTEL teams look forward to welcoming you.