1. Publisher information
This website is the property of SAS ACE HOTEL HOLDING with registered capital of €6 776 930, registered at the corporate register of CLERMONT-FERRAND under number 509 467 320 and with registered office at 6 Allée Evariste Galois, 63000 CLERMONT-FERRAND, France. VAT no.: FR35 509467320- Tel.: +33 (0)4 73 19 96 69 Fax: +33 (0)4 73 19 96 83
The content of the ACE HOTEL website (including information, data, images, graphic elements, reports, analyses and other content) is the exclusive property of ACE HOTEL HOLDING, all rights reserved.
ACE HOTEL SIMPLEMENT BIEN and ACE HOTEL TRAVEL are registered trademarks and the exclusive property of ACE HOTEL HOLDING.
For any suggestions, information or reactions concerning this site, please contact the webmaster at: firstname.lastname@example.org
2. General information @ personal data management
We will use your e-mail address (provided voluntarily by you) only to contact you. Under no circumstances will it be communicated to third parties unless necessary for a legitimate reason (legal obligation, to combat fraud or abuse, to exercise our rights of defence, etc.).
For the processing listed in our charter, we will share your data with duly authorized personnel, namely:
Our internal departments: Human Resources, Payroll, Accounting, Internal Communication, Marketing
Our subcontractors: ULTRŌ, MISTERBOOKING, WEBITICS, SENDINBLUE
These sub-contractors are subject to an obligation of confidentiality and may use your data only in conformity with our contractual provisions and applicable legislation. Outside the cases outlined above, we undertake not to sell, rent, assign or grant access to your data to third parties without your prior consent, unless forced to do so for a legitimate reason (legal obligation, to combat fraud or abuse, to exercise our right of defence, etc.).
The personal data that we collect is retained for a period not exceeding the duration necessary for the purposes for which it was collected and for a maximum of three years from the date your question was sent to us, unless you exercise your right to have your data deleted under the conditions described below.
The data we collect regarding you is not intended to be transferred outside the European Union. However, should your data be transferred to another country and especially outside the European Union, we guarantee that we will take all appropriate measures to ensure a sufficient level of protection for your data, such as:
Transfer to “safe” countries, i.e., ones providing a significant level of protection for your data
Request necessary authorizations from the Supervisory Authority prior to any data collection if the latter requires it, depending on the country
Obtain guarantees of security and confidentiality from subcontractors, e.g., by imposing strict contractual clauses, by reserving the right to check them regularly and by conducting audits
Once the collected data is no longer necessary for the purpose for which it was collected:
- we undertake to contact you to determine whether you wish to continue receiving commercial contacts
- if you do not, the data will be archived in anonymous form or destroyed
Pursuant to Law No. 78-17 of 6 January 1978, the Data Protection Act, as amended and in its current version, as well as the General Data Protection Regulation (GDPR) no. 2016/679, you have a right to have data concerning you modified or erased.
To do so, you are free to exercise your right of access to the data concerning you at any time and to have it corrected by contacting: ACE HOTEL HOLDING, Monsieur Le Délégué à la Protection des Données, 6 Allée Evariste Galois, 63000 Clermont Ferrand, France.
or by email: email@example.com
To do so, please contact us by post or e-mail, signed by the applicant and accompanied by proof of identity (national identity card or passport) bearing the signature of the person exercising this right.
For more information, see the “Data Protection Policy” page
3. Technical information
Site creation and hosting
17 Boulevard Gergovia
Displaying and consulting pages of the site
We recommend that you use the following major Internet browsers to visit the website: Google Chrome 84, Mozilla Firefox 79, Microsoft Edge, Safari 13.
Printing pages of the site
All pages on the site are available in a format compatible with printing.
Some documents are available in PDF format. Adobe Acrobat Reader is required to open, view and print them. Download it here.
4. Legal information - General terms & conditions of use
The site user undertakes to respect the following rules:
1/ This site is the official website of ACE HOTEL HOLDING.
This site is updated regularly by ACE HOTEL HOLDING or ULTRŌ and the information may be modified by ACE HOTEL HOLDING or ULTRŌ at any time without notice.
The publisher cannot guarantee the accuracy of all the information on the site. However, it endeavours to disseminate accurate and up-to-date information, and to correct any errors or omissions reported to it.
ACE HOTEL HOLDING cannot be held liable for any inaccuracies, errors or omissions on the site, or for any direct or indirect, special or consequential damages arising from access to the site content, its use, or the trust placed in it.
Furthermore, ACE HOTEL HOLDING cannot be held liable for manipulation of this site by third parties.
All communications or messages sent by users via email will be treated as non-confidential by ACE HOTEL HOLDING, which will therefore have no obligation whatsoever with respect to them. ACE HOTEL HOLDING reserves the right to use this material for commercial or communication purposes.
Any person visiting the site is advised that the information on this site may be downloaded for non-commercial personal use only and that he or she must not copy or modify it.
Links may be made to the site without the express permission of the publisher, provided the link opens a new window in the web browser. However, the publisher reserves the right to request deletion of any link it considers not in conformity with its editorial policy.
The photographs on this site may not be reproduced in any way.
The users of this site are informed that, when accessing this site, information may be temporarily stored in the device’s memory or on its hard disk to facilitate site navigation. The users of this site acknowledge that they have been informed of this and of the means available to them to oppose it. Visit the “Managing Cookies” page.
5. ACE Hôtel General terms & conditions of sale
These General Terms and Conditions of Sale are governed by French law.
Payment: Payment must be made in full upon arrival at the hotel. Prices do not include tourist taxes.
All reservations and arrivals (before or after 6 PM) must be confirmed by sending a confirmation email or by providing a credit card number with its validity date on the date of the start of the stay, unless otherwise specified.
For confirmed reservations with arrival after 6 PM, cancellations must be made directly with the hotel before 6 PM at the latest on the same day.
Should the guest fail to appear and cancel the reservation by the above deadline, the service booked will be charged to the company or person (if it is a personal reservation) for which the reservation was made, up to the amount of the first night at the hotel plus VAT.
The invoice will be marked "no show".
Cancellation and modification of a reservation
If, upon the guest’s arrival, there are no rooms available despite the guest having made a reservation, the hotel reserves the right to provide accommodation elsewhere under the best possible conditions. In this case, any transfer costs will be paid by the hotel and the guests will not be entitled to any compensation of any kind.
The hotel may withdraw from its obligations or suspend its performance if it is unable to guarantee them due to the occurrence of an unexpected event beyond its control, and in the event of force majeure, in particular total or partial destruction of the hotel, strike, disaster, fire, internal or external technical accident and generally any event preventing the proper performance of the service.
Arrival time: Rooms are available after 4 PM.
Departure time: Rooms must be vacated no later than 11 AM.
Guests undertake to use the room in a prudent and responsible fashion. Therefore, in the event of any behaviour contrary to public decency and in breach of peace, ACE HOTEL will ask the guest to leave the establishment with no compensation or refund if a payment has already been made.
Guests undertake to comply with all instructions, in particular regarding the establishment's rules and safety regulations. Because ACE HOTEL does not have custody of guests’ personal effects or equipment stored in the halls, premises and parking lot, it cannot be held liable in the event of their theft or disappearance.
We remind our guests that our hotels are non-smoking. In the event of non-compliance with the regulations in force, a contribution of €150 will be charged for the cost of repairing the room (carpet cleaning, curtain and air purification), as well as for any untimely activation of the smoke detectors, which are all connected to the fire panel.
The information requested at the time of booking is essential for the correct processing of the request. Consumers who do not wish to be the subject of commercial canvassing by telephone can register, free of charge, on a list of people opposed to telephone canvassing. For more information: Bloctel. We invite you to consult our personal data protection and cookie management policy.
ACE HOTEL offers Wi-Fi internet access. Guest users undertake to refrain from using the computer resources made available to them to reproduce, represent, provide or communicate to the public works or objects protected by copyright or related right, such as texts, photographic images, musical audiovisual works, software or video games, without the authorization of the holders of the rights provided for in Books I and II of the Intellectual Property Code, where such authorization is required.
ACE HOTEL has a video surveillance system in the common areas of the building as well as in the car park.
Any complaint must be sent by e-mail to the customer service department at the following address firstname.lastname@example.org, or by post to the following address: Ace hôtel Holding 6 allée Evariste Galois 63000 CLERMONT FERRAND. After contacting customer service and in the absence of a satisfactory response within one month, the customer may refer the matter to the Tourism and Travel Ombudsman, whose contact details are given below at the postal address:
Tourism and Travel Mediation
BP 80 303 75 823
Paris Cedex 17
Should mediation be unsuccessful, disputes including payment disputes and other collection procedures shall be brought before the competent French courts of the place of the registered office of ACE HOTEL.